Support

Getting Started

Do I need an account to try Finamie?

No. You can record a transaction and see it analyzed right away, before creating an account. Once you're ready to save your history and unlock the full experience, you can sign up with an email address.

What languages does Finamie support?

Finamie is fully available in English and Spanish, including the interface, AI processing, email communications, and speech recognition.

Recording Transactions

How do I log an expense?

Hold the record button and describe your transaction out loud in natural language — for example, "I spent 15 dollars on coffee today." Release to submit. Finamie automatically detects the amount, currency, category, and details.

The app isn't recognizing my voice. What should I check?

• Make sure microphone and speech recognition permissions are enabled for Finamie in your device Settings
• Check that your device language matches one of Finamie's supported languages (English or Spanish)
• Try recording in a quieter environment

Can I edit or delete a transaction after recording it?

Editing and deleting transactions is available to Premium subscribers. Free users can view their transaction history but cannot modify it.

Analytics

How do analytics widgets work?

Every transaction you record flows automatically into your analytics widgets — no manual action needed. Widgets can be enabled, disabled, or reordered to prioritize what matters most to you.

How do I create a new analytic?

Premium subscribers can chat with the Finamie AI agent and describe what they want to track. The agent creates the widget automatically — no configuration menus required.

Why do analytics ask about my income and goals?

Income and financial goals (entered during onboarding or from your profile) let analytics reflect your actual financial situation — like how spending compares to income, or progress toward a savings goal — instead of showing generic charts.

Subscriptions & Billing

What's included in Finamie Premium?

Premium unlocks unlimited voice transactions, unlimited analytics, AI-guided analytics creation, and full transaction editing and deletion. It's available as a weekly ($1.99/week) or yearly ($39.99/year) plan.

How do I manage or cancel my subscription?

All Finamie subscriptions are billed and managed through the App Store:

1. Open the Settings app on your iPhone
2. Tap your Apple ID at the top
3. Tap Subscriptions
4. Select Finamie and choose your options

Cancelling stops future renewals, but you'll keep Premium access until the end of the current paid period.

Can I get a refund?

All purchases are processed through the Apple App Store. Refund requests must be submitted directly to Apple in accordance with their refund policy.

Account & Data

How do I delete my account?

You can delete your account at any time from within the App, or by contacting us at support@vitessestack.com. Account deletion is permanent and removes all associated data.

How is my data handled?

Details on what we collect and how it's used are in our Privacy Policy.